AO Labs' Temporary Shutdown: Latest Update
Update -- May 31st, 2013 @ 10:21 a.m.(ECT) --- No further incidents occurred throughout the month of May, all server, shipping, and customer service functions have operated without any problems.
Update -- May 3rd, 2013 @ 5:20 p.m.(ECT) --- We resumed shipping of product on Monday, April 29th -- far sooner than we originally anticipated. However, at about this same time, our server went down and it took our service provider four days to work the problems out of our dedicated server, despite all the operating redundancy we incorporate. As of 7 a.m. this morning (ECT) everything was working fine and it continues to the present hour.
Update -- April 26th, 2013 @ 2:38 p.m. (ECT) --- Our attorneys have advised us that they have shortened our expected downtime to 6 days. We are expecting to be able to receive orders and ship products by next Thursday (5/2). We will continue to use this page for further updates.
One of the fallacies that many people presume is that operating in a small country, such as Ecuador, frees one from political intrigue or the usual bureaucratic encoutrement that is more widely associated with business in larger more industrialized countries.
It isn't true.
At times, it can be worse.
Allow me to be brief and to the point . . . Yesterday (4/24), we were asked to close our doors while our export papers were put in order and other regulatory requirements, some of them new, some of them contrary to the advice of previous legal counsel, were fully met.
No grace period. No warning . . . Just "close your doors."
Our attorney says it will take approximately 30 days or so to get up and running again.
We are now closed and will remain so for most of the month of May.
We realize that this poses quite an imposition for our retail customers, not to mention our resellers . . . but this is the current regulatory environment in which we live --- globally.
During this "down time," we will continue to support our existing customers with any product information they need. (As usual, you write to : email@example.com).
We apologize for this inconvenience and will post announcements of any changes on our sales sites -- (herbhealers.com and alphaomegalabs.com) -- as circumstances change.
© 2013 Alpha Omega Labs • Guayaquil, Ecuador • All rights reserved. This page initially posted : 25 Apr 2013. Last updated post: 03 May 2013.