At Alpha Omega Labs, we
regard the personal lives of our customers as sacrosanct,
so when someone asks us a question or places an order -- whether on the internet,
by phone, fax, mail -- it is treated as confidential correspondence.
Information on web
visitors who come to our site is treated in the same way. To this end we
maintain the following rigid procedures:
In our entire history there has never been
a report of a misappropriated credit card number. We pride ourselves in
keeping any and all information regarding our web visitors and our customers
confidential. And we are proud of the high standard of privacy we maintain
on our customers' behalf.
- No Cookies. Despite the widespread, popular use of these
"web visitor data collection" mechanisms, Alpha Omega Labs refuses to use
them. To obtain information on a customer, or tract their web habits,
without their express permission, is a violation of our customer's
trust. If we have information about you on our files, it is because you
volunteered this information -- and even then, only in conjunction with
your business with us.
- No "Third Party" Sales. Web merchants often sell
"information" on their site's web visitors or customers to other people.
Some people don't mind having private information sold to other parties.
But most abhor it. Never in our company's history (since we started in
1989) have we sold, or attempted to sell, our customers' information,
any of it, to any other party. The money which web merchants make in
profiteering from the peddling in their customer's information does not,
in our humble opinion, compensate for the violation of trust that occurs
between that merchant and their customer. If our company cannot generate
its own leads, maintain the loyalty of its own existing customers, and
constantly generate new interest by the public, we are not fit to be
- Secure Maintenance of Customer Records. As a service to
our 200,000+ mail order customers of record, a number that is constantly
growing, we maintain, in addition to names and mailing addresses, credit
card information. Any hard copy credit card information, once committed
to database files, is destroyed. The computer that handles this
sensitive information is decoupled from our network. The computer and
any backup tapes are kept locked in a separate locked room in our