Our Warranty

The following warranty applies to all products purchased from Alpha Omega Laboratories: If you, as an Alpha Omega customer, are not satisfied with the quality of any of our products, we will refund the purchase price of the product (excluding shipping and insurance where applicable), following the receipt of your Refund Request.
Allow 2 weeks for processing your request. Your refund will be processed in accordance with your instructions on our Refund / Exchange Request Form.

Additional Requirements:

  1. Time Limit. Requests must be made within the first 90 days of receipt.
  2. Product Deficiency Specified. Refund requests must specify a basis in a deficiency in the product, functionally or in terms of performance. This deficiency must be spelled out in the Refund Request.
  3. Proper Use Requirement. No refund request will be honored if a user acts upon false information from a practitioner not familiar with Alpha Omega products and their proper use, where the end user and/or the practitioner has willfully failed to contact us for correct information or has failed to follow our protocols.
  4. Customs Checks. Since we now live in a "post 9/11" world where Customs officials are opening a greater number of package then ever before -- presumably under the rubric of "There's-a-potential-terrorist-in-every-box" -- we are having to accommodate this new regulatory environment. It should be noted that in 22 years of business (1990 to 2012), we have never had a instance where a product was contaminated or otherwise made unsafe or compromised in performance as a result of a Customs check. Every product leaves our shipping departments (both in the U.S. and Ecuador) fully sealed in accordance with "good manufacturing practices." Because the opening of bottles, jars and other product conveyances by Customs officials is now a standard practice and has not been shown to be a source in any degradation of the product, we will not accept this sole reason as the basis for refund or replacement of product.
  5. Customs Charges. Occasionally a customer contacts us to indicate that Customs in their country wants to charge an importation fee. This practice appears to be random. In no country have we found this to be a regular practice. We are NOT responsible for the payment of customs fees. If you place an order and customs officials in your country wants to charge a fee, you have the choice of paying the fee, or abandon the package, in which case, we will refund you for the cost of the product purchase, but NOT the shipping cost.

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